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Frequently Asked Questions

How do I create an account?

Creating an account with us is easy and free. To create an account, Click here

Should I create an account?

Of course you should create an account! The benefits of doing so are:
Faster and easier checkout
Check the status of orders
View your previous orders
Request returns or exchanges from your account
Collect and spend reward points
Browse and change your personal information
Change your password
Create an address book (for shipping to multiple family members and friends!)
Once registered, you can access your account anywhere within the site by simply clicking the “Login” button anytime during your visit.

It seems I can’t log in!

You should check whether the e-mail address and/or the password was entered incorrectly.

Incorrect e-mail

If you have entered your e-mail address incorrectly when creating an account, unfortunately we will not be able to send you a confirmation email that your account has been created. If you think this might be the case, please email us or contact us via telephone, and we will resolve the issue ASAP

Forgotten password

If you have forgotten your password, click here to enter your email, and we will send you an email with your password. Alternatively, you can e-mail us or contact us via telephone, and we will resolve the issue

Are my payments secure?

All payments are processed using PayPal, a leading online secure payment gateway. In addition to all transactions being encrypted using Secure Socket Layer (SSL) technology, all of our transactions are protected by PayPal in order to ensure the utmost of security. Every order is confirmed by an automated email which shows the details of your purchase.

Is it safe to order online?

Yes, of course. All of your orders from Sasha’s Royal Closet are private and secure All your information is protected behind encryption technology known as Secure Socket Layer (SSL). Whenever you see a padlock symbol on your webpage (check the bottom or top corners) or when your URL address begins with httpS:// it means that SSL is enabled and protecting your data.

What currencies do you accept?

We currently only accept US Dollars

What does it mean if my card is declined?

If your Credit Card has been declined it can be for a number of reasons:

What is a billing address?

Your ’billing address’ is the address that your bank or credit card provider sends your bills or monthly statements to. The billing name and address appear on the monthly credit card statement. If you only conduct your credit card billing via the internet, then this will be the address you entered when you registered with your online bank. Your bank needs this information to be correct as a security measure. When we process your order and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)

You have written a number wrong.

You have written the date or security code (CVV) wrong.
The name and address does not match the address the Bank has on file for you.
Your Bank has refused it for security reasons.
There are not enough funds to cover the payment.
If you contact your Credit Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again

What is the CVV and how do I find it?

The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against credit card fraud online.
Visa/MasterCard
The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.
American Express
The CVV or Security Code is the last 4 numbers printed on the front of the card above the card account number.

What payment methods do you accept?

We currently accept all major credit and debit cards: American Express, Visa, MasterCard, Discover. We also accept PayPal We do NOT accept checks at this time.

Are all your products authentic?

Yes, we are an authorized retailer of all the designers we feature. They are sourced directly from the brands and we guarantee every item to be 100% authentic.

Can you give me more product information?

If you would like more information on any of our products, please Contact Us and we will be happy to assist you.

Do I have to pay tax?

Delivering within the United States
Orders received from within the United States are subject to the taxes of each individual state, and their jurisdiction on taxed online orders. We are located in Florida, which means that only orders from the state of Florida are taxed.

Delivering outside of the United States
Orders to Canada and the rest of North America are subject only to the cost of shipping to those countries.

How do I confirm you have received my order?

We send an e-mail confirmation for every order. You should receive this within 10 minutes. If you do not, please Contact Us. If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.

Where can I track my order?

Once your order has been shipped, you should receive an e-mail with your tracking number. Please Contact Us if you do not receive your tracking number.

Can I order by phone?

Yes! Of Course!
We can be reached at 1 (786) 350-3397

Can I leave items in my shopping bag and are they reserved?

If you have made an account with us, then any items you place in your basket will remain there if you have logged in. The items will then stay in your basket if you logout.

Can I change my address after placing the order?

This is on a case by case basis, and if there is an error with the address, please contact us immediately.